Ambulance’s slow response time angers Rimbey family

Rimbey woman suffers stroke, waits nearly an hour for ambulance

Which ambulance company responded to a call from a Rimbey area family has not yet been determined, but one thing is clear.

The family, who lives seven minutes away from Rimbey, feels the ambulance system failed them, not only by their slow response time, but also by showing complete disregard for the medical condition of their patient.

Brian Schneider, whose wife, Carmele, suffered a stroke late last year, said his wife is still recovering.

“Why did it take nearly an hour to arrive at a residence eight kilometers away from Rimbey? We have two ambulances in Rimbey that we pay taxes for. Do they not have GPS or maps to enable directions to be qualified and followed, or do they not understand how to read the map?

Schneider, who was in Calgary at the time, said his son, Brian Schneider called 9-1-1 at 7:14 p.m. on Nov. 22 after he discovered his mother, Carmele was confused and appearing to have had a stroke.

“I was on the phone with the call center for 30 minutes while we waited for the ambulance to show up.”

He said the ambulance appeared at the end of the driveway, sat there for a few minutes and then started to drive away.

He said his friend, Jason Evernden, who was with him at the time, jumped in his truck and chased the ambulance down the road for about five kilometers flashing his lights until they finally pulled over.

Meanwhile Schneider remained on the phone with the call center telling the lady to get them ambulance to stop.

The ambulance turned around and followed Evernden, but, didn’t turn into the driveway, but flew past it and had to back up.

By this time more than 40 minutes had elapsed since 911 was called.

Schneider said the ambulance attendants, once they came inside were calm and relaxed, and told him they believed the patient was suffering from a drug overdose. He said they made him feel like it was not a time sensitive issue.

“My understanding is that they are supposed to assess vitals and condition of the patient with a brief history and then load and go,” he said.

Schneider was less than impressed when the attendants set his mom on the stretcher, but did not engage the locking pins and the stretcher dropped to the ground.

He was further distressed when they mentioned they had forgotten their laptop, which he and his friend retrieved for them, only to be asked to go back in and grab another bag they had forgotten.

He said when they finally got on their way it was one and a half hours from the time the call was made.

Carmele Schneider was taken to Rimbey Hospital, rushed to Red Deer for a CT scan, and then taken to Calgary Foothills Neuroscience.

“This was totally ridiculous,” said Brian Schneider. “We can’t stop this one, it’s done, but we need to get it out there.”

The Review now has a call into Associated Ambulances head office regarding the incident.

Just Posted

Bashaw to talk with curling club on modernizing 35 year lease agreement

Vague language, financial concerns among reasons to clean up lease agreement

Special review for confined feeding operation goes to NRCB

The request for 125 cow dairy operation west of Ponoka will wait 4 to 6 weeks for a decision

Bashaw School’s senior girls had a tough go at their home tourney

Eckville and Bawlf get to the finals at Bashaw’s tournament

UPDATED/VIDEO: Klaus, Frank sentenced to 25 years to life in prison

Castor-area triple homicide coming to a close in Red Deer

Reward offered to find man charged in 2006 murder

RCMP are offering up to $5000 for information leading to the arrest of Kevin Brown

WATCH: Red Deer celebrates one year out from 2019 Canada Games

Community gathers at Great Chief Park to commemorate Games milestone

How to keep local news visible in your Facebook feed

Facebook has changed the news feed to emphasize personal connections. You might see less news.

Calgary man dies in Mexico following sudden illness

Troy Black was with his wife, Lindsay, in Puerto Vallarta when he began vomiting blood on Thursday

Virtue and Moir break their own world record

Virtue and Moir break short dance record to sit first in ice dance at Olympics

Trump gets angry about election meddling, but not at Russia

‘Weirdest thing’: Trump expresses anger, but not over Russian election-meddling

New doping charge could hurt Russia’s chance at reinstatement

Russia could lose its chance to be reinstated before the end of the Winter Olympics because of a doping charge against curling bronze medallist Alexander Krushelnitsky.

‘Black Panther’ blows away box office with $192M weekend

In estimates Sunday, Disney predicted a four-day holiday weekend of $218 million domestically and a global debut of $361 million.

Canada wins gold in bobsleigh

Justin Kripps and Alexander Kopacz tied for first in two-man event at 2018 Winter Olympics

#Metoo movement causing confusion in many men, fear of missteps with women: experts

Being painted by the same sweeping brush as those alleged to have mistreated women has angered men

Most Read