Ambulance’s slow response time angers Rimbey family

Rimbey woman suffers stroke, waits nearly an hour for ambulance

Which ambulance company responded to a call from a Rimbey area family has not yet been determined, but one thing is clear.

The family, who lives seven minutes away from Rimbey, feels the ambulance system failed them, not only by their slow response time, but also by showing complete disregard for the medical condition of their patient.

Brian Schneider, whose wife, Carmele, suffered a stroke late last year, said his wife is still recovering.

“Why did it take nearly an hour to arrive at a residence eight kilometers away from Rimbey? We have two ambulances in Rimbey that we pay taxes for. Do they not have GPS or maps to enable directions to be qualified and followed, or do they not understand how to read the map?

Schneider, who was in Calgary at the time, said his son, Brian Schneider called 9-1-1 at 7:14 p.m. on Nov. 22 after he discovered his mother, Carmele was confused and appearing to have had a stroke.

“I was on the phone with the call center for 30 minutes while we waited for the ambulance to show up.”

He said the ambulance appeared at the end of the driveway, sat there for a few minutes and then started to drive away.

He said his friend, Jason Evernden, who was with him at the time, jumped in his truck and chased the ambulance down the road for about five kilometers flashing his lights until they finally pulled over.

Meanwhile Schneider remained on the phone with the call center telling the lady to get them ambulance to stop.

The ambulance turned around and followed Evernden, but, didn’t turn into the driveway, but flew past it and had to back up.

By this time more than 40 minutes had elapsed since 911 was called.

Schneider said the ambulance attendants, once they came inside were calm and relaxed, and told him they believed the patient was suffering from a drug overdose. He said they made him feel like it was not a time sensitive issue.

“My understanding is that they are supposed to assess vitals and condition of the patient with a brief history and then load and go,” he said.

Schneider was less than impressed when the attendants set his mom on the stretcher, but did not engage the locking pins and the stretcher dropped to the ground.

He was further distressed when they mentioned they had forgotten their laptop, which he and his friend retrieved for them, only to be asked to go back in and grab another bag they had forgotten.

He said when they finally got on their way it was one and a half hours from the time the call was made.

Carmele Schneider was taken to Rimbey Hospital, rushed to Red Deer for a CT scan, and then taken to Calgary Foothills Neuroscience.

“This was totally ridiculous,” said Brian Schneider. “We can’t stop this one, it’s done, but we need to get it out there.”

The Review now has a call into Associated Ambulances head office regarding the incident.

Just Posted

Bashaw Chamber pleased with Razzle Dazzle result

Annual celebration closed with a bang of fireworks

Marijuana to be legal in Canada Oct. 17: Trudeau

Prime Minister made the announcement during question period in the House of Commons

Bashaw settles on new lease agreement with curling club

Five year term includes utility costs, but no plant repairs or maintenance

Bashaw passes capital project list worth nearly $600,000

Road and paving projects approved, plus the purchase of a new skid-steer in the works

In reversal, Trump signs executive order to stop family separation

President had been wrongly insisting he had no choice but to separate families apprehended at border

WATCH: Mellisa Hollingsworth highlights Special Olympics Celebrity Breakfast

Olympic Bronze Medalist from Central Alberta shared her journey with a packed house

Humboldt survivors to attend NHL Awards

Players say it’s a blessing to be back together again

Justice minister: marijuana still illegal for now

Driving under the influence of drugs has always been — and will remain — against the law

Crown recommends 150 years for Quebec mosque shooter

Crown lawyers say Alexandre Bissonnette deserves to receive the longest sentence in Canadian history

192 missing after ferry sinks in Indonesia

Divers are searching an Indonesian lake after a ferry sank earlier this week

No clear plan yet on how to reunite parents with children

A lawyer has documented more than 300 cases of adults who have been separated from a child

Senate officially passes Canada’s marijuana legalization bill

Bill C-45 now moves to royal assent, which is the final step in the legislative process

New GOP plan: Hold kids longer at border – but with parents

Move would ease rules that limit how much time minors can be held with their parents

Most Read